NOTICE

We wish to inform you that there may be construction work taking place near our hotel. We apologise for any noise disturbances which you may experience during this time.

Despite the possibility of construction work, we assure you our team is fully committed to providing you with the best possible experience during the course of your stay with us. For more information or concerns, please feel free to reach out to us. Please note that the cancellation policy you booked on your reservation will still apply as reserved.

Terms & Conditions

Hotel Reservation Policy

Non refundable (30 day cancellation) – excepting for peak periods
Flexible (3 days free cancellation) – free cancellation 3 days prior to arrival – excepting for peak periods

*Peak Periods – Non refundable
15 December – 15 January
5 February – 12 February
29 March – 7 April

SPA

Specials:

Please note that specials or promotions that state “valid for a limited time only” may end at any time and will without prior notice to clients.

Specials / promotions and discounts will NOT be given to clients once ended.

Please kindly email / call or ask our receptionist for any current specials.

Cancellations:

Please be sure to contact us should you wish to cancel your treatment. Remember, even last-minute calls are appreciated. Better late than never.

Should a client be late for a booking, the treatment time will be reduced. Please call us if you’re running late

Clients who don’t contact us and do not arrive within 15 mins of booking, the booking will be counted as a cancellation. Should the client eventually arrive, the client will be treated as a walk-in and will then be subject to availability.

NB: Clients who are not enjoying a treatment are to advise the therapist within the first 15mins of the treatment. This will allow us to possibly change the type of treatment/ therapist or simply stop treatment.

If a client advises that the treatment was not to their expectation and as a result are unhappy – BUT continued for the full duration of the treatment, will be liable to pay for their treatment. Discounts may be given at the discretion of the Manager.

Treatments:

Please specify what it is that you expect from your treatment upon arrival.

All treatments are done at the client’s own risk. By entering our treatment rooms you are agreeing to the nature of treatments.

It is each client’s responsibility to make the therapist AND receptionist aware of any preferences/ injuries/illnesses and pregnancy.

NB: if you are pregnant, please advise us when booking in order for us to advise whether the treatment will be safe or not.

We DO NOT offer treatments to women in their first 12 weeks of pregnancy.

We offer strictly professional massages.

O’Two Hotel Voucher Terms and Conditions

These Terms and Conditions (“Terms”) apply to the purchase, issuance, and use of vouchers sold by O’Two Hotels (Pty) Ltd, a company incorporated in accordance with the laws of the Republic of South Africa, with its principal place of business at [insert physical address] (“O’Two Hotels”, “we”, “our”, or “us”).

By purchasing or using an O’Two Hotels voucher, you (“you” or “the voucher holder”) agree to be bound by the following Terms:

1. Voucher Validity

1.1. All vouchers are valid for 12 months (1 years) from the date of issue unless otherwise stated on the voucher.
1.2. Vouchers not used within the validity period will expire and may not be redeemed thereafter, in line with Section 63 of the Consumer Protection Act.
1.3. Expired vouchers will not be refunded, reinstated, or extended, except where required by law.

2. Voucher Types

2.1. Vouchers may be issued as:

Monetary value vouchers (e.g., R1,000)
2.2. Vouchers are not refundable for cash and cannot be exchanged for cash in part or full.

3. Redemption and Use

3.1. Vouchers may only be redeemed directly through O’Two Hotel by contacting our reservations team.
3.2. Bookings are subject to availability, blackout dates, and seasonal surcharges where applicable.
3.3. Vouchers must be presented (physical or digital copy) at check-in or when claiming the relevant service.
3.4. Voucher use must be mentioned at the time of booking.

4. Cancellations and Amendments

4.1. Standard booking cancellation policies apply to reservations made using a voucher.
4.2. If a booking made with a voucher is cancelled within the allowable cancellation period, the voucher may be re-used within its original validity period.
4.3. If a booking is cancelled after the cancellation deadline or is a “no-show,” the voucher will be deemed redeemed and will not be reissued.

5. Lost, Stolen or Damaged Vouchers

5.1. O’TwoHotels is not responsible for lost, stolen, or damaged vouchers.
5.2. Replacement of vouchers is at the sole discretion of O’Two Hotels and may require proof of purchase and identity.

6. Restrictions

6.1. Vouchers may not be used in conjunction with any promotional offers or discounts unless explicitly stated.
6.2. Vouchers may not be resold or used for commercial or promotional purposes without written permission from O’Two Hotels.
6.3. Only one voucher may be used per booking unless otherwise approved.

7. Liability

7.1. O’Two Hotels will not be liable for any loss or damage arising from the incorrect use of a voucher or any inability to redeem it due to unavailability or other factors outside our control.
7.2. All bookings and services are subject to our general terms of service and privacy policy, which are available on our website.

8. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the courts of South Africa.